“My internet is slow.” This is the last thing you want to hear from your new offshore team. A sluggish internet means reduced productivity, disrupted training, meetings and choppy voice calls. Not only does it slow down your team, it frustrates your customers. This is bad news. I often hear people quoting ‘bandwidth’ when discussing internet speeds. If you have … Read More
My programs are running painfully slow – who is to blame?
We hear this a lot – clients looking to solve why their programs are running so sluggish when accessed by their offshore team. There are additional complexities when relying on international connectivity. Your BPO and your onshore office might have the best possible connections when working locally (and both report that neither has experienced issues in the past) however, if … Read More