The first thing clients and other stakeholders will question when utilising offshore services is their exposure to cyber-security and privacy of information. However these risks are broader than just ‘offshore’ Did you know one in five employees would sell their work passwords? A recent international survey showed that 20% of employees would sell their passwords for less than $1,000, some … Read More
3 tips that have the greatest impact on your offshore training within the first few months.
In all the excitement of creating a new offshore team, sometimes the issue of knowledge transfer (AKA training) is overlooked or underestimated in it’s effect on your success. The transfer of knowledge relates to training new team members and ongoing shared learning between staff members. When training is done well, the time investment you make in your new team members … Read More
My programs are running painfully slow – who is to blame?
We hear this a lot – clients looking to solve why their programs are running so sluggish when accessed by their offshore team. There are additional complexities when relying on international connectivity. Your BPO and your onshore office might have the best possible connections when working locally (and both report that neither has experienced issues in the past) however, if … Read More
Five reasons why dropbox limits business
When it comes to flexible storage solutions, nothing has made more of an impact than Dropbox. Having the privilege of watching many different companies and industries extract (or rather not extract) value from technology, I learnt long ago that you can’t argue with easy. People are screaming out for simplicity and Dropbox delivers that. With a few simple clicks you … Read More