3 tips that have the greatest impact on your offshore training within the first few months.

Jamie BeresfordInformation Sharing, Process Improvement, Uncategorized

In all the excitement of creating a new offshore team, sometimes the issue of knowledge transfer (AKA training) is overlooked or underestimated in it’s effect on your success. The transfer of knowledge relates to training new team members and ongoing shared learning between staff members. When training is done well, the time investment you make in your new team members … Read More

Australia and the Philippines: The differences in culture and how to motivate.

Jamie BeresfordUncategorized

Unless you’ve spent some time in the Philippines, it can be difficult to recognise how to motivate, train and performance manage your new team members in the Philippines. ‘Aren’t they just like your staff at home in Australia?’ you may ask. The answer is yes and no. As evidence based learning, a Dutch social psychologist and anthropologist named Geert Hofstede … Read More

I’m concerned about security and the privacy of my (and my clients’) information. How can I lock down my IP?

Jamie BeresfordGlobal IT, Technology, Uncategorized

When someone is thinking about moving part (or all) of their business offshore, this is one of the first questions they ask us. There are additional restrictions you can put in place from a technology perspective that will provide you with an additional layer of comfort and security when trekking into the unknown. Here are some of the most reliable … Read More

We are often asked – What is the best way to create process?

Jamie BeresfordProcess Improvement, Uncategorized

The promise and opportunity of gaining a competitive advantage through profitable scale offshore is proven. However, the reality is that only 50% of Australian SME companies realise success offshore. The dream of a more scalable workforce and an extended capability are not without risk. Most discussions in the offshore planning phase are around people, geographical locations and BPO providers. It’s … Read More

Successful offshoring is not about picking up entire roles and moving them offshore.

Jamie BeresfordProcess Improvement, Uncategorized

Until recently, the concept of offshoring has been the domain of the large enterprise. This becomes evident when you begin hiring and a key insight that anyone offshoring quickly realises. Offshore team members are accustom to working for very large organisations, where they typically have one or a very limited number of tasks that they do repeatedly. Consequently, the talent … Read More