In all the excitement of creating a new offshore team, sometimes the issue of knowledge transfer (AKA training) is overlooked or underestimated in it’s effect on your success. The transfer of knowledge relates to training new team members and ongoing shared learning between staff members. When training is done well, the time investment you make in your new team members … Read More
We are often asked – What is the best way to create process?
The promise and opportunity of gaining a competitive advantage through profitable scale offshore is proven. However, the reality is that only 50% of Australian SME companies realise success offshore. The dream of a more scalable workforce and an extended capability are not without risk. Most discussions in the offshore planning phase are around people, geographical locations and BPO providers. It’s … Read More