The momentum is building on your offshore venture, but… you haven’t tested traffic routing and you’re not sure if your systems are optimised for the international stage.

Is this you?

• You’re ready to offshore and may have even selected a BPO, but there are some grey areas around your IT and you’re not sure how it will impact your venture.
• Your team has formed but your computer applications are slow, the call quality is bad or dropping out, your ability to train and do business is being affected.
• The team are functioning ok, but to really scale big and find success offshore, you want some advice from global IT experts.

More than ever, an offshore business relies heavily on technology. All the investment in time, training and process optimisation is wasted if your technology lets you down. Technical problems can quickly build dissent and frustration amongst the team and can slow the whole venture down. In most cases, it’s not possible to extend your current IT set up to your offshore team. You need a specific strategy in place that deals with the complexities of international connectivity and a plan for sharing files, information, screen sharing, video conferencing and remote server access. Knowledge, experience and preparation is key.

Common Business Problems

• Phone calls are of poor quality, there is a delay/echo or it drops out completely.
• Programs are slow and staff are complaining about a ‘click, wait’ experience when using business applications.
• File storage programs like Dropbox are being used to share files, but its hard to collaborate or manage versions plus we can never find what we need quickly.
• Systems and processes are very manual. Not only is it time consuming and prone to human error – we can’t access important information when we need it.
• Training is slow, impersonal and we are always having ‘technical difficulties’.

Ready Offshore’s Solution

• We get to know the technical factors and bottlenecks that are impacting on your experience.
• We ensure your internet connections are optimised for international connectivity.
• We identify your bandwidth hungry applications and provide a solution that solves the ‘slow’ issue.
• We provide experience and advice on where and how to store information for a better user experience.
• Our team know what factors contribute to a good call quality experience so your inbound and outbound telephone services are maximised.

10 Reasons why Ready Offshore is different from other consultants

• Our skilled technical team and business analysts know how to formulate a strategic direction for technology that supports your vision and removes constraints.
• Our offshore team design a ‘roadmap’ solution with established milestones that ensure you’re kept in the loop on our progress and you have the opportunity to provide feedback along the way.
• We’ve been through many of the hurdles ourselves, so we know what to look for and how to solve it.
• We take responsibility for the project returning value. Far from a ‘dump and run’ approach, we take an active role to fully embed any new system.
• We have a greater understanding and knowledge of the cultural differences of a global workforce so you can overcome challenges before they arise.
• Boost the profitability of your global team with real time performance metrics creating a deeper understanding of your individual staff, teams and projects.
• We offer ongoing support, with teams in Australia and the Philippines.
• We have more IT industry experience, over 10 years and counting!
• We offer a free complementary strategy session that delivers real standalone value and is not a thinly veiled sales pitch. Get straight answers from the experts who have gone offshore themselves and know the opportunities and challenges.