Fast internet – are you focused on the wrong measure?

Jamie BeresfordGlobal IT, Technology, Uncategorized

“My internet is slow.” This is the last thing you want to hear from your new offshore team. A sluggish internet means reduced productivity, disrupted training, meetings and choppy voice calls. Not only does it slow down your team, it frustrates your customers. This is bad news. I often hear people quoting ‘bandwidth’ when discussing internet speeds. If you have … Read More

Privacy and cyber security attacks – are you at risk?

Stephanie WallisGlobal IT, Information Sharing, Technology, Uncategorized

The first thing clients and other stakeholders will question when utilising offshore services is their exposure to cyber-security and privacy of information. However these risks are broader than just ‘offshore’ Did you know one in five employees would sell their work passwords? A recent international survey showed that 20% of employees would sell their passwords for less than $1,000, some … Read More

I’m concerned about security and the privacy of my (and my clients’) information. How can I lock down my IP?

Jamie BeresfordGlobal IT, Technology, Uncategorized

When someone is thinking about moving part (or all) of their business offshore, this is one of the first questions they ask us. There are additional restrictions you can put in place from a technology perspective that will provide you with an additional layer of comfort and security when trekking into the unknown. Here are some of the most reliable … Read More

My programs are running painfully slow – who is to blame?

Jamie BeresfordGlobal IT, Information Sharing, Technology, Uncategorized0 Comments

We hear this a lot – clients looking to solve why their programs are running so sluggish when accessed by their offshore team. There are additional complexities when relying on international connectivity. Your BPO and your onshore office might have the best possible connections when working locally (and both report that neither has experienced issues in the past) however, if … Read More

Follow What Your Competitor is Doing Online.

Jamie BeresfordPerformance Metrics, Technology, Uncategorized0 Comments

“Want to know how many website visitors your competitor is getting? No problem. How about their top keywords or top performing advertisement? That’s there too…”   Every now and then we’d like to shine the spotlight on a cool new piece of technology that’s going to help your business. It may be a physical product, web application, software tool… whatever … Read More