“My internet is slow.” This is the last thing you want to hear from your new offshore team. A sluggish internet means reduced productivity, disrupted training, meetings and choppy voice calls. Not only does it slow down your team, it frustrates your customers. This is bad news. I often hear people quoting ‘bandwidth’ when discussing internet speeds. If you have … Read More
Privacy and cyber security attacks – are you at risk?
The first thing clients and other stakeholders will question when utilising offshore services is their exposure to cyber-security and privacy of information. However these risks are broader than just ‘offshore’ Did you know one in five employees would sell their work passwords? A recent international survey showed that 20% of employees would sell their passwords for less than $1,000, some … Read More
I’m concerned about security and the privacy of my (and my clients’) information. How can I lock down my IP?
When someone is thinking about moving part (or all) of their business offshore, this is one of the first questions they ask us. There are additional restrictions you can put in place from a technology perspective that will provide you with an additional layer of comfort and security when trekking into the unknown. Here are some of the most reliable … Read More
My programs are running painfully slow – who is to blame?
We hear this a lot – clients looking to solve why their programs are running so sluggish when accessed by their offshore team. There are additional complexities when relying on international connectivity. Your BPO and your onshore office might have the best possible connections when working locally (and both report that neither has experienced issues in the past) however, if … Read More
Five reasons why dropbox limits business
When it comes to flexible storage solutions, nothing has made more of an impact than Dropbox. Having the privilege of watching many different companies and industries extract (or rather not extract) value from technology, I learnt long ago that you can’t argue with easy. People are screaming out for simplicity and Dropbox delivers that. With a few simple clicks you … Read More
